This is a fantastic opportunity to join a successful Estate Agent as a Regional Sales Director for the London Region.
Key Regional Responsibilities:
Plan and manage personal diary using Regional Maximisation Grid to ensure key business areas are monitored.
Plan diary ahead in branch in line with Regional Diary Structure policy ensuring that all urgent outstanding items are given priority. Ensure that whilst in the branch all outstanding meetings and pending meetings are carried out to maximise efficiency.
To adhere to and actively implement all elements of the company Business Priorities and Client Standards document and ensure that all staff understands and focuses on implementing them. This job description should be read in conjunction with that document.
Create a performance culture in your part of the business through Performance Review Meetings and League Table generation. Create and Run Competitions to approved budget levels and approved activities/prizes.
Proactively recruit quality staff for your own operation and the company. Personally headhunt potential candidates and load their details into the NG system, maintain the candidate database through regular targeted follow-up calls to create interviews. Book and carry out interviews, complete and upload recruitment forms for interview feedback and approval to the job offers, and make job offers to successful candidates to fill job roles with a high conversion level of success. Work closely with the recruitment team to ensure candidates are seen as soon as possible, interview feedback is given the same day and paperwork is completed fully and swiftly.
Mentor and develop staff to retain and improve top performers through regular career reviews and mentoring meetings. Ensure forms are uploaded to select HR in order that records are kept in order that the individual can access and monitor their progress and that you can follow up on previous actions set at subsequent meetings.
Ensure driving of MA activities take suitable priority over other activities so they continue to happen regardless of staffing levels.
Actively ensure you grow market share in your coverage area regardless of market conditions whilst meeting all financial targets. Ensure Customer perception of market share is maximised in your area by ensuring that active stock is bought to market within 24hrs and that board volumes are maximised and that portal price banding is used to maximise online profile. Prioritise Main Road locations for touting/door-knocking and leafletting to maximise market share perception.
Achieve required levels of FS appointments and mortgage/protection sign up’s for the FS advisor team in your area. Ensure FS results form part of the regular one-to-one performance reviews with Managers and Negotiators. Carry out additional performance reviews and coaching with underperforming Staff to turn around or escalate underperformance.
Sales and Commercial – Achieve required levels of Conveyancing referrals and sign up’s for your area. In particular, ensure a high conversion level of conversion of new clients to sign up’s to ensure a high penetration of “legally prepared” clients to speed up pipeline turn and reduce abandoned volumes. Ensure conveyancing results form part of the regular one-to-one performance reviews with Managers and Negotiators. Carry out additional performance reviews and coaching with underperforming Staff to turn around or escalate underperformance.
Lettings – Achieve the required levels of Refurbishment referrals for your area. Ensure refurbishment referral results form part of the regular one-to-one performance reviews with Managers and Negotiators. Carry out additional performance reviews and coaching with underperforming Staff to turn around or escalate underperformance.
Lettings – Achieve the required levels of Property Management sign up’s for your area. Ensure Property Management instruction, and let results form part of the regular one-to-one performance reviews with Managers and Negotiators. Carry out additional performance reviews and coaching with underperforming Staff to turn around or escalate underperformance.
Lettings – Achieve the required levels of Tenant Protection sign up’s for your area. Ensure tenant protection sales results form part of the regular one-to-one performance reviews with Managers and Negotiators. Carry out additional performance reviews and coaching with underperforming Staff to turn around or escalate underperformance.
Ensure all branch marketing material is fully compliant with the company brand guidelines
Adhere to, and ensure managers within the branch adhere to, all HR policies and procedures including taking responsibility for the health, safety, and security of all staff. Ensure offices are run in line with company employee relations standards and training guidelines. Ensure documented records demonstrate this has been done at all times.
Key Personal Responsibilities:
Personally, generate fee income in excess of the personal cost to the business. Agree strategy & business model for achieving this with Operations Director/Managing Director and specifically report on the success against this business model on a monthly basis and as part of attendance at group or personal one to one operations meeting’s
Carry out MAs each month either on branch cover or by choosing selected opportunities. Secure the appropriate number of instructions and business opportunities from these instructions and ensure that these are all recorded in your name with related personal commissions being claimed.
Personally, secure referrals from your instructions and branch-based activities in the same ratios as expected from your managers