Our Camberley based client are looking for a mortgage administrator to join their team. We are looking for candidates who have got knowledge in Mortgages and have recent experience in this industry. You will be responsible for managing and dealing with all aspects of post completion activities and processes relating to existing residential and BTL mortgages.
Handling borrowers queries both by telephone and in writing in line with company policies and procedures with consistent accuracy and within agreed time scales.
Ensure compliance and adherence at all times to the 6 TCF principles, and all other regulatory requirements. Provide a prompt and comprehensive telephone response to all customer queries.
Provide a prompt reply to all written customer correspondence.
Communicate with the customer in a manner that is fair, clear and not misleading.
Take ownership of any queries that arise and ensure these are investigated.
Refer queries as appropriate and ensure all queries are placed with the correct department.
Act with integrity, due skill, care and diligence in all dealings with customers and 3rd parties.
Identify a possible complaint case and strive to satisfy customer grievance promptly.
Liaise with other departments within the Company to ensure optimum service for the borrower and to minimise risk for the Company.
Demonstrate flexibility and adapt to changing priorities.
Evaluate the current work processes and procedures and look for improvements.
Adhere to all 3rd party servicing agreements and SLAs, to avoid financial penalties.
Observe proper standards of market conduct.
Undertake any other duties required to fulfil the role.