Lettings Negotiator

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Lettings Negotiator

Responsible to: Branch Manager/Lettings Manager Accountable for:

1. Personal performance, conduct, and presentation.

2. Achieving personal targets as pre-agreed with the franchisee, whilst aiming to promote the long-term growth of the company.

3. Providing a high level of customer service to all clients


• Register and qualify applicants and match applicants to properties using Reapit.

• Arrange and attend viewings.

• Maintain an effective applicant database, ensuring regular contact is made with all prospective tenants using Reapit.

• Achieve pre-agreed targets

• Liaise and negotiate offers between landlords and tenants.

• Communicate regularly with landlords in regards to marketing feedback, viewings and hot prospects.

• Communicate all offers from applicants and proposed terms with landlords for their approval.

• Provide practical solutions to landlords with regards to achieving a prompt let.

• Generate new and repeat business opportunities for market appraisals, instructions, viewings and lets.

• Maximise board presence and promote brand awareness at all times.

• Ensure window displays are updated to ensure a professional image is displayed at all times.

• At all times seek new business opportunities including targeting competitors.

• Ensure offers are accepted, all terms agreed and application forms are completed in full by prospective tenants.

• Supporting tenants and assisting/working through the Goodlord tenancy application and referencing process.

• Process applications for a tenancy using Goodlord.

• Process applications for tenancy in a timely, accurate, and efficient manner, seeking to ensure the best outcome for the clients.

• Ensure Right to Rent checks are completed and documented prior to application.

• Progress transactions accurately and efficiently.

• Maintain office systems/software and working procedures

• Efficient diary management.

• Correctly record all messages, viewings, and appointments.

• Produce activity reports as required.

• Bring complaints to the attention of your Line Manager immediately.

• Demonstrate high standards of professionalism and provide a first-class level of customer service at all times.

• Ensure that you are fully aware of and comply with all regulations for General Data Protection & Anti Money Laundering.

• Attend all meetings and training courses as required by your Line Manager. Inform your Line Manager of ideas that may improve performance and efficiency.

• From time to time perform duties outside of this job description reasonably requested of you. Main Objectives:

• To achieve goals and targets pre-agreed with your line manager, operating to the standards required by the company.

• Demonstrate high standards of professionalism, courtesy, and efficiency in dealing with the public.

• Maximise opportunities for viewings, lets, market appraisals, and instructions.

• Operate an effective diary system to ensure all landlord and tenant enquiries are booked in and an appropriate time is set aside.

• Build and maintain excellent working relationships with landlords and tenants.

• Seek to increase office market share and generally promote ‘brand awareness’.

• To operate with the confines of the Housing Act and lettings legislation.

• To operate to the standards set by our regulatory bodies.

18 October 2021
Estate Agent (Lettings)
Oxfordshire, Witney