Our client's Headington Branch is looking for a Lettings Customer Manager.
This is a chance to join an award-winning Estate Agency which offers a structured career path up to the regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence.
As a Lettings Customer Manager, you will need to:
Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients
Ensure all personal and branch activity and income targets are exceeded
Assist the manager with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)
Assist in the company goal to create the largest active market share of any agent in the area
Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards
Provide exceptional customer service at all times to encourage commendations and recommendations
The ideal candidate will:
Have experience required in a customer service management role
Have excellent communication skills over the telephone and face to face to ensure the development of strong working relationships
Be able to take a lead role in branch activity and drive sales conversion
Be enthusiastic and proactive with a strong work ethic
Possess the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets
Be able to liaise with clients and customers confidently and professionally
Be ambitious and career orientated
Be a car owner with a full driving licence
Be insured for business use
Have the legal right to work in the UK
In return, you can expect to receive:
A full training programme covering all aspects of the company and its methods for generating market share
Uncapped OTE opportunities ranging through to £40,000-£50,000 with additional bonus incentives
Top performers are rewarded for success
Continuous exciting career and personal development opportunities
Annual award trips and prizes
A paid day off for your birthday after successful pass of probation
Increasing holiday entitlement from 2 years’ service
Personal private health care provided on a successful pass of probation