Lettings Customer Manager

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Our Headington Branch is looking for a Lettings Customer Manager.

This is a chance to join an award winning Estate Agency which offers a structured career path up to regional management level. If you enjoy recognition and strive to be the best at everything you do then this is the perfect opportunity to join a hugely successful and expanding Estate Agency that rewards and recognises excellence.

As a Lettings Customer Manager, you will need to:

Consistently provide exceptional customer service to ensure we deliver on commitments to retain clients and engage positively with all customers to ensure they become referrers of future customers and clients

Ensure all personal and branch activity and income targets are exceeded

Assist the manager with the structure and organisation of the office diary to ensure adequate time is given to key activities (e.g. applicant management, client feedback, canvassing etc.)

Assist in the company goal to create the largest active market share of any agent in the area

Assist the manager to ensure branch staff adhere to the company business priorities and constantly deliver exceptional client standards

Provide exceptional customer service at all times to encourage commendations and recommendations


The ideal candidate will:

Have experience required in a customer service management role

Have excellent communication skills over the telephone and face to face to ensure the development of strong working relationships

Be able to take a lead role in branch activity and drive sales conversion

Be enthusiastic and proactive with a strong work ethic

Possess the ability to act as a role model by adhering to company standards, whilst continuously exceeding activity and income targets

Be able to liaise with clients and customers confidently and professionally

Be ambitious and career orientated

Be a car owner with a full driving licence

Be insured for business use

Have the legal right to work in the UK


In return, you can expect to receive:

A full training programme covering all aspects of the company and its methods for generating market share

Uncapped OTE opportunities ranging through to £40,000-£50,000 with additional bonus incentives

Top performers are rewarded for success

Continuous exciting career and personal development opportunities

Annual award trips and prizes

A paid day off for your birthday after successful pass of probation

Increasing holiday entitlement from 2 years’ service

Personal private health care provided on successful pass of probation

18 October 2021
Estate Agent (Lettings)
Lettings Manager
Oxfordshire, Oxford
Commission structure