Role:
A natural on the telephone who can build rapport and set the pace of a telephone enquiry. The ability to come out of a telephone call with all of the information required whilst generating an excellent experience for the consumer is key. Organised, driven and with a can-do attitude is vital as well as having a constant smile that the person on the other end of the phone deserves. The candidate will need to understand our ethos and deliver A1 services to multiple clients on a daily basis.
Job Purpose
To Deliver Excellent Customer Service in Line With Company Expectations
To give a positive and memorable customer experience to everyone you speak to
Incoming call traffic with a ‘can-do attitude and ability to either assist or give clear detailed messages
To act as a front of the house to take enquiries and send customers to the right person for their enquiry
Understand and implement the logistics of diary management.
To manage a diary of appointments to enable a good experience for all customers and to facilitate travel time to future appointment
Responsible for:
Take our incoming call traffic, initially Rightmove/Zoopla/New property launches
Customer care and call handling efficiency
Have an intimate knowledge of our property stock and their features/benefits
Contact by email/telephone incomings email from portals and website.
Work closely with the manager to ensure a smooth transition and relationship between offices and hub.
Increasing business by generating quotes for conveyancing, mortgages and passing lettings and sales valuation opportunities
Work closely with the proactive team to ensure we are all generating business
Understand and implement the logistics of diary management.